Frequently Asked Questions.



1. How do I order?
2. What form of payment do you accept?
3. Can you print my logo?
4. What format do you prefer for artwork files?
5. Can you modify or improve artwork?
6. How long does delivery take?
7. Do you guarantee the quality of your bags?
8. Do you offer refunds?
9. What material are your bags made from?
10. What are the advantages of non woven polypropylene?
11. Are NWPP bags biodegradable and compostable?
12. Which bag material is most environmentally friendly?



1. How do I order?

Just select the style of bag you require from our product pages & contact us by email, telephone, or by completing our online enquiry form, & we will prepare a quotation.
See the How to Order page for more details.

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2. What form of payment do you accept?

We accept payment by direct bank deposit or EFT, and by cheque. Payment details are provided on the invoice. See the How to Order page for more details.

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3. Can you print my logo?

Yes, our printing is done in China at very economical rates. See the How to Order page for more details.

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4. What format do you prefer for artwork files?

In order to prevent delays and minimise costs, print ready artwork in high resolution CMYK pdf or tiff formats are preferred. However vector formats such as ai files and eps files may be used if converted to CMYK and supplied with all fonts. See the How to Order page for more details.

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5. Can you modify or improve artwork?

Yes, depending upon what you require, but excessive modifications to artwork will increase your costs. If you provide print ready artwork then costs and delays will be minimized. See the How to Order page for more details.

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6. How long does delivery take?

Sea freight usually takes 6-8 weeks after payment of deposit for Australian orders but for other countries it may take 10-12 weeks, depending upon location. Rush delivery by air usually takes 2-4 weeks. These times may vary at different times of the year and according to the reusable bag fabric you have chosen, the size of your order and production commitments. See the How to Order page for more details.

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7. Do you guarantee the quality of your bags?

Yes, we stand behind our products 100%. We use quality new fabric unless clients request otherwise, and ensure the quality of our products at each step of the production process. To check the quality of our products you may request a pre-production sample. See the Why Choose Us page for more details about product quality.

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8. Do you offer refunds?

Yes, if we visually confirm and quantify a manufacturing fault we will ask you whether you prefer a part refund or additional replacement bags. If your complaint is found to be justified we will work with you to promptly resolve the issue. If you are not happy, we are not happy.

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9. What material are your bags made from?

Our most popular bags are made from non woven polypropylene (NWPP), a relatively environmentally friendly plastic such as is used to produce the popular supermarket green bags. We also supply bags made from the natural fibres, cotton & jute.

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10. What are the advantages of non woven polypropylene?

NWPP is relatively cheap yet it is durable, water resistant, strong, recyclable, and can be easily printed. It also degrades more readily in the environment than many other plastics.

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11. Are NWPP bags biodegradable and compostable?

No. They degrade into minute pieces of plastic but they are not biodegradable or compostable.

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12. Which bag material is most environmentally friendly?

Natural jute is one of the most environmentally friendly fabrics for reusable bags but most commonly used materials have their advantages and disadvantages. NWPP is a product of the petrochemical industry and although it is not biodegradable or compostable it is not so environmentally hazardous as many other plastics since it does degrade into minute pieces of plastic. Although it is recyclable, in practice very few bags are actually recycled. Whereas cotton or calico is a natural fibre which is biodegradable and compostable the growth of cotton does use considerable resources. Organic cotton is much more preferrable to conventional cotton.
See the Jute or Polypropylene page for more details about the advantages of natural jute bags.

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Choose-a-bag, Eco bags
Eco bags
Backpacks
Shopping bags, Backpacks
Bottle bags
Shopping bags, Bottle bags
Christmas bags
Shopping bags, Christmas bags
Coffee cup bags
Shopping bags, Coffee cup bags
Conference bags
Shopping bags, Conference bags
Cooler bags
Shopping bags, Cooler bags
Cosmetic bags
Shopping bags, Cosmetic bags
Didgeridoonas
Didgeridoonas
Drawstring bags
Shopping bags, Drawstring bags
Fair Trade bags
Fair Trade Shopping bags, Fair Trade bags
Folding bags
Shopping bags, Folding bags
Garment bags
Shopping bags, Garment bags
Gift Bags
Shopping bags, Gift Bags
Library bags
Shopping bags, Library bags
Magazine bags
Shopping bags, Magazine bags
Messenger bags
Shopping bags, Messenger bags
Potato bags
Shopping bags, Potato bags
Promotional bags
Shopping bags, Promotional bags
Satchels
Shopping bags, Satchels
School bags
Shopping bags, School bags
Shopping bags
Shopping bags, green Shopping bags
Shoulder bags
Shopping bags, Shoulder bags
Specialty Bags
Shopping bags, Specialty Bags
Stock unprinted bags
Shopping bags, Stock unprinted bags
Sushi Bags
Shopping bags, Sushi Bags, Specialty Bags
Tote Bags
Shopping bags, Tote Bags
Trade show bags
Shopping bags, Trade show bags
Eco bags
Canvas
Shopping bags, Canvas
Cotton
Shopping bags, Cotton
Hemp
Shopping bags, Hemp
Juco
Shopping bags, Juco
Jute
Shopping bags, Jute
Nettle
Shopping bags, Nettle
Non woven PP
Shopping bags, Non woven PP
Oil Skin
Didgeridoonas, Oil Skin
PET
Shopping bags, PET
Eco bags

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