Frequently Asked Questions.
1. How do I order?
2. What form of payment do you accept?
3. Can you print my logo?
4. What format do you prefer for artwork files?
5. Can you modify or improve artwork?
6. How long does delivery take?
7. Do you guarantee the quality of your bags?
8. Do you offer refunds?
9. What material are your bags made from?
10. What are the advantages of non woven polypropylene?
11. Are NWPP bags biodegradable and compostable?
12. Which bag material is most environmentally friendly?
1. How do I order?
Just select the style of bag you require from our product pages & contact us by email, telephone, or by completing our online enquiry form, & we will prepare a quotation.
See the How to Order page for more details.
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2. What form of payment do you accept?
We accept payment by direct bank deposit or EFT, and by cheque. Payment details are provided on the invoice. See the How to Order page for more details.
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3. Can you print my logo?
Yes, our printing is done in China at very economical rates. See the How to Order page for more details.
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4. What format do you prefer for artwork files?
In order to prevent delays and minimise costs, print ready artwork in high resolution CMYK pdf or tiff formats are preferred. However vector formats such as ai files and eps files may be used if converted to CMYK and supplied with all fonts. See the How to Order page for more details.
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5. Can you modify or improve artwork?
Yes, depending upon what you require, but excessive modifications to artwork will increase your costs. If you provide print ready artwork then costs and delays will be minimized. See the How to Order page for more details.
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6. How long does delivery take?
Sea freight usually takes 6-8 weeks after payment of deposit for Australian orders but for other countries it may take 10-12 weeks, depending upon location. Rush delivery by air usually takes 2-4 weeks. These times may vary at different times of year and according to the size of your order and production commitments. See the How to Order page for more details.
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7. Do you guarantee the quality of your bags?
Yes, we stand behind our products 100%. To check the quality of our products you may request a pre-production sample.
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8. Do you offer refunds?
Yes, if we visually confirm and quantify a manufacturing fault we will ask you whether you prefer a part refund or additional replacement bags. If your complaint is found to be justified we will work with you to resolve the issue.
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9. What material are your bags made from?
Our most popular bags are made from non woven polypropylene (NWPP), a relatively environmentally friendly plastic such as is used to produce the popular supermarket ³green bags². We also supply bags made from the natural fibres, calico & jute.
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10. What are the advantages of non woven polypropylene?
NWPP is relatively cheap yet it is durable, water resistant, strong, recyclable, and can be easily printed. It also degrades more readily in the environment than many other plastics.
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11. Are NWPP bags biodegradable and compostable?
No. They degrade into minute pieces of plastic but they are not compostable.
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12. Which bag material is most environmentally friendly?
All commonly used materials have their advantages and disadvantages. NWPP is a product of the petrochemical industry and although it is not biodegradable or compostable it is not so environmentally hazardous as many other plastics since it does degrade into minute pieces of plastic. Although it is recyclable, in practice very few bags are actually recycled. Whereas cotton or calico is a natural fibre which is biodegradable and compostable the growth of cotton does use considerable resources. Jute is also a natural compostable fibre and an easily renewable resource, however jute has a low moisture resistance and therefore jute bags are commonly require a lining to increase their water resistance.
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