FAQ

1. How do I order?

Just select the style of bag you require from our product pages & contact us by email, telephone, or by completing our online enquiry form and we will prepare a quotation.

See the How to Order page for more details.

2. What form of payment do you accept?

We accept payment by direct bank deposit or EFT, and by cheque. Payment details are provided on the invoice.

See the How to Order page for more details.

3. Can you print my logo?

Yes, our printing is done in China at very economical rates. See the How to Order page for more details.

4. What format do you prefer for artwork files?

In order to prevent delays and minimise costs, print ready artwork in high resolution CMYK pdf or tiff formats are preferred. However vector formats such as ai files and eps files may be used if converted to CMYK and supplied with all fonts. See the How to Order page for more details.

5. Can you modify or improve artwork?

Yes, depending upon what you require, but excessive modifications to artwork will increase your costs. If you provide print ready artwork then costs and delays will be minimized. See the How to Order page for more details.

6. How long does delivery take?

Sea freight usually takes 6-8 weeks after payment of deposit for Australian orders but for other countries it may take 10-12 weeks, depending upon location. Rush delivery by air usually takes 2-4 weeks. These times may vary at different times of the year and according to the reusable bag fabric you have chosen, the size of your order and production commitments. See the How to Order page for more details.

7. Do you guarantee the quality of your bags?

Yes, we stand behind our products 100%. We use quality new fabric unless clients request otherwise, and ensure the quality of our products at each step of the production process. To check the quality of our products you may request a pre-production sample. See the Why Choose Us page for more details about product quality.

8. Do you offer refunds?

Yes, if we visually confirm and quantify a manufacturing fault we will ask you whether you prefer a part refund or additional replacement bags. If your complaint is found to be justified we will work with you to promptly resolve the issue. If you are not happy, we are not happy.

9. What material are your bags made from?

Our most popular bags are made from non woven polypropylene (NWPP), a relatively environmentally friendly plastic such as is used to produce the popular supermarket green bags. We also supply bags made from the natural fibres, cotton & jute.

10. What are the advantages of non woven polypropylene?

NWPP is relatively cheap yet it is durable, water resistant, strong, recyclable, and can be easily printed. It also degrades more readily in the environment than many other plastics.

11. Are NWPP bags biodegradable and compostable?

No. They degrade into minute pieces of plastic but they are not biodegradable or compostable.

12. Which bag material is most environmentally friendly?

Natural jute is one of the most environmentally friendly fabrics for reusable bags but most commonly used materials have their advantages and disadvantages. NWPP is a product of the petrochemical industry and although it is not biodegradable or compostable it is not so environmentally hazardous as many other plastics since it does degrade into minute pieces of plastic. Although it is recyclable, in practice very few bags are actually recycled. Whereas cotton or calico is a natural fibre which is biodegradable and compostable the growth of cotton does use considerable resources. Organic cotton is much more preferable to conventional cotton.

See the Jute or Polypropylene page for more details about the advantages of natural jute bags.

Sincere thanks for the fantastic environmental bags you generously donated for the UP premiere, which launched the inaugural Sydney Children’s Film Festival – your generosity has a positive impact on the lives of children and their families right across New South Wales.

Adam Check - Chief Executive, Sydney Children’s Hospital Foundation

After researching suppliers, we found Albury Enviro Bags to be extremely knowledgeable and the purchase process from proof to delivery was handled with professionalism and ease. Our jute produce bags have been a hit on the streets of Brisbane and we could not be happier – evidenced by our recent third major order.

Ann-Marie Johansen - Marketing & Communications Manager, Brisbane Produce Market

The bags that you have delivered are just wonderful and absolutely perfect for our needs. We are so appreciative of all your hard work in turning them around so quickly. The result you have achieved in such a short space of time is stunning.

Yvonne - Hear the Children

Thank you for helping make this job possible. There were a lot of quote changes at the beginning and a tight deadline to work to, but we managed to pull it together. The client was so impressed and happy with the job; they are looking order more for the future.

Ben - M&C Saatchi

I received the bags and they are absolutely wonderful! The logo is crisp and clear, the base is perfect and the whole look of the bag is excellent. Thank you so much for all your attention to this order; I will be in contact in a year or so for more bags.

Marilyn Couch - Textbook Coordinator/Library Assistant, St Rita's College

Thank you for going the extra mile to ensure the bags arrived in time for our 10th birthday celebrations. They look great and Willa Arantz is showcased beautifully. They were eagerly taken up by customers and stallholders – we’re getting great comments about their design, quality and practicality.

Cath Thompson - Market Manager, Orange Region Farmers Market

We are absolutely THRILLED with the bags, thank you so very much! They look fantastic. We have been so impressed with the quality of the product and your wonderful help every step of the way! Thank you for everything, we really appreciate it.

Emma - Seal Bay Conservation Park

The bags arrived yesterday - thanks sooooooo much! We love them and will definitely use you again!

Nicky - Duck Creek Macadamias

You’re a superstar! They look so good – I'm so excited! Let me know tomorrow morning if things are good to go and we can take it from there. Thanks again for all of your help!

Jonathan Stewart - Positive Life Australia

Not sure what type of bag you’re after?

Browse our range of custom bags online, simply get in touch on 02 9534 6283
or get your free quote now.