How To Order
1. Choose the style and size of bag you require
2. Contact us
3. Printing & artwork
4. Quotation
5. Bag sample
6. Sample approval and payment of deposit
7. Commencement of production
8. Shipping & lead time
9. Delivery and payment of balance
1. Choose the style and size of bag you require.
Refer to our product pages and select from our vast range of bag sizes, styles and colours that most closely suit your needs. Please remember that we manufacture to your needs so if you want your own unique bag, or if you want a variation on one of our pictured bags, just let us know. We will vary the design, the fabric, and the handles, according to your preference so just tell us your preference or ask for our advice. When choosing the size of the bag be careful to specify precise dimensions to allow for seams if your size tolerance is critical. If you are uncertain about the most suitable bag for you then let us know the intended use for the bag so we may advise you.
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2. Contact us.
Contact us, either by email or telephone, or by completing our online enquiry form, and let us know the size, style (or product code), quantity, and colour of the bag/s you require. Also let us know other important information such as delivery location and deadline, whether you require a PE board base, and details of any printing or artwork.
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3. Printing & artwork.
- Silk screen or heat transfer printing? We offer silk screen printing or full colour heat transfer printing. Silk screen printing is usually preferred for reproducing images of 1-4 colours but if the artwork is complex, involves more than 4 colours or has different shades, then the more expensive heat transfer printing may be the best option. We will advise you about this when we see your artwork.
- Quality of artwork. Artwork should be provided print ready in high resolution CMYK pdf format with embedded fonts in order to minimise costs and delays. Artwork may also be supplied in vector format as an ai file or an eps CMYK file complete with all screen & printer fonts, however supplying such non print ready artwork may incur extra costs. High resolution CMYK images in tiff or jpeg format may also be acceptable. While we may be able to make improvements to poor quality artwork this can be a time consuming process which may incur additional fees. Design of artwork can also be done at an additional cost. If you supply good quality print ready artwork in high resolution pdf format you will minimize costs and production delays.
- Artwork set up and layout. Please make sure you clearly communicate the required size, layout and colour of your artwork on the bag. Especially if you have any doubts about layout make sure you request a computer mock up prior to set up of printing plates as subsequent changes will incur extra fees. Extra large print areas, especially when using heat transfer printing, will also incur additional fees so please communicate your requirements clearly, or, if in doubt, ask for advice.
- Print set up fees. We do not charge a print set up fee for the first silk screen print for standard non woven bags, however subsequent changes will incur a fee. Heat transfer printing does involve a $100 set up fee.
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4. Quotation.
When all the details are finalized we will prepare a quotation for you stating various delivery or production options if applicable. Please note, a final quotation cannot be given until we have seen the final artwork (see below), bag details, and delivery details.
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5. Bag sample.
When you have finalized your decisions regarding quantity, style, size, colour and artwork, and accepted our quotation, you may request a computer drawing or mock up before the pre-production sample is produced. If you prefer, we will produce a silk screen pre-production sample for non woven bags and email you the detailed proofs prior to commencement of production. Silk screen samples of non woven bags may be delivered free to Australian clients for orders in excess of 2000 but there will be a fee for smaller orders which is deductible from the final cost. Sample production normally takes a few days, however longer periods may occur for heat transfer, jute bags, and at busy times of the year.
Please note we do not do free samples for jute bags, cooler bags, and other specialty bags.
Please take care at this stage to ensure everything is exactly as you require as any subsequent changes will incur additional costs.
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6. Sample approval and payment of deposit.
Following your final choices of bag details or approval of sample, payment of a deposit is required before production will commence. Payment is normally made by direct bank deposit or electronic funds transfer with our bank details provided on our invoice. When paying please make sure you state the invoice number as your payment description. Payment by cheque is acceptable however this may considerably delay commencement of production.
The amount of the required deposit is usually 50% of the total, however this figure may vary according to your location and other details. Any variation in the payment terms will be stated on the invoice. You should ensure deposit is paid at a time which will allow delivery by your deadline. For sea freight for instance, unless advised otherwise, this will generally mean payment at least 6-8 weeks before your delivery deadline.
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7. Commencement of production.
Following sample approval and receipt of deposit, production will commence as soon as possible, allowing for other production commitments. You will be kept informed at each step of the process.
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8. Shipping & lead time.
Normally your order will be delivered 6-8 weeks after sample approval and payment of deposit, however this will also depend upon your location, the size of your order, and the time of year you place your order. If you require rush delivery by air then your order should arrive in 2-3 weeks, depending upon the abovementioned variables.
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9. Delivery and payment of balance.
We normally require payment of balance within 14 days of receipt of the goods. Please note however that payment terms may vary and these will be stated on the invoice.
We trust that you will be happy with your purchase and with the service you receive and we look forward to serving your needs again.
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